Edit Essay Example | Topics and Well Written Essays - 250 words - 5

Edit - Essay Example In order to reduce the cost factor, the company has to organize some of the training programs internally, in stead of outsourcing all the training courses. Of course the organization will need additional massive increase of the funding as a result of the need to provide incentives, promotions, bonuses and special allowances. The improvement of service speed demands has training of worker as the initial step of implementation. The services rendered by all waiters expose the fact that employees do not value customer service. This is because new processes and systems create unbearable pressure the workers. Training enables the workers to release the pressure in an ethical manner by working professionally. The implementation of the proposed solution ought to begins immediately. The determining factor is to ensure that there is enough work force and finances. It begins with employee training which is expected to take a maximum of two weeks. The training is to be conducted using a number of subject modules such as: The next step is to allow the workers to apply the knowledge and experience in their practical work. Their services after training ought to demonstrate change of work culture and ethics, characterized by increased speed of work and reduction in customer complains. The third step is to monitor the financial implications of the results and award performances. There is need to ensure that there is enough workforce to serve the number of customers without straining. As the number of customers increase, the organization can increase the number of workers gradually to meet the demand. The strategic management ought to implement the program immediately to realize the strategic objectives. This is because time is one of the limited resources and ought to be utilized wisely. The chosen solution will satisfy the organization by educating the workers about the core objective, one of which is to offer quality customer service. In